Shop Policies

 

REFUND POLICY 

I hope you will be pleased with your order but if you wish to return your item for any reason please contact me within in 14 days of delivery in the first instance and please return to me within 30 days of delivery.

Please note personalised and custom orders can not be refunded unless faulty.

 

CANCELLATION/RETURN/EXCHANGE POLICY

Personalised and custom orders can not be cancelled/returned or exchanged unless faulty.

DAMAGED OR FAULTY ITEMS
In the event of an item arriving in a damaged condition please take photos of any damaged packaging before opening and also photos of the damaged jewellery item. 
Please contact me via email at Becky@flutterbuyzstudio.com within 7 days of receiving the item so I am aware of the damage and so I can help rectify the issue as quickly as possible for you.

GENERAL CONDITIONS OF RETURNING AN ITEM

- Please contact me within 14 days of delivery to notify me of your intention to return the item. 

-- Unless the item is damaged or faulty (see above) please be aware that buyers are responsible for return postage costs. 
I recommend using a recorded or tracked service.


- Please package your item in the original packaging where possible and ensure the item is received unworn and in its original condition.  Please note the buyer is responsible for any loss in value.

Please ensure you obtain proof of postage for your return from the Post Office.
• Please enclose a note with your contact and order details and ensure it is returned within 30 days from the date of delivery.

 

GDPR

Flutterbuyzstudio Privacy Policy

Introduction

Flutterbuyzstudio is committed to ensuring that your privacy is protected.  I store and use your data based on legitimate interest. Your data is only used to fulfil and complete orders and for HMRC record keeping purposes.
I do not send newsletters or marketing emails.
Any data that I hold about you will only be used in accordance with this privacy statement.

 

What information I collect

Purchase invoicing details including contact name, address and email.

How I collect information

When you contact me for a direct order or use www.flutterbuyzstudio.com, the information that you provide will be collected and processed by me.
This information may be obtained from www.flutterbuyzstudio.com, email or social media depending on how you contact me.

 
How I use this information

I require this information to complete and fulfil your order. Here is how your information is used:

  • Internal record keeping
  • Fulfilment of your order
  • Respond to your requests and/or queries.

I do not sell your data to any third-party organisation.

Third party analytics

I use automated devices through www.flutterbuyzstudio.com & Social Media to evaluate usage of my pages.

This data is anonymous and helps me analyse web page traffic in order to improve www.flutterbuyzstudio.com and tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system.

Security and where I store your data

I am committed to ensuring that your information is secure.

I do not collect and store your payment information in any way.  Your payment information is processed via a secure third-party payment gateway through www.flutterbuyzstudio.com or Paypal if purchased directly from me.

Your personal data is stored on my secure manual record-keeping system

 

Sharing of information

I will not share your personal data with any third parties for direct marketing.


Data protection officer

Rebecca Collen email Becky@flutterbuyzstudio.com


Changes to my privacy policy

I keep my privacy policy under regular review, and any updates will be placed on my website.  This policy was last updated on 2nd February 2022.