FAQ

DISPATCH TIMES
your order is handmade & shipped ONLY WITHIN the UK at this time.

Each of my listings will specify the time it will take me to complete your order & dispatch it.

COVID 19 POSTAL UPDATE

Due to the pandemic and service delays throughout the country, Royal Mail delivery times may take longer to arrive than normal.
Please be patient and allow extra time for your items to arrive.

UK POSTAGE ONLY
All my ready made jewellery items will be sent by Royal Mail Tracked 24 Delivery.
Upgrade Option for Royal Mail Special Delivery is available.

All custom made to order jewellery pieces will be sent by Royal Mail Special Delivery

MY ORDER HASN'T ARRIVED YET

Royal Mail does not consider items lost until 10 working days has passed.
Usually items that are delayed in the postal system do arrive within this time frame.
I understand how frustrating it can be waiting for an item to arrive but I appreciate you being patient as the pandemic is affecting the whole country at this time.
If you have any problems with a delayed order please contact me.

CUSTOM AND PERSONALISED ORDERS

Each piece of jewellery is unique and made to your specification. When ordering a piece of jewellery I will confirm all personalised details with you before starting the item and I will keep you updated with the progress of your piece.

I work to a very high standard and take lots of care when making your jewellery.
Please note each piece is unique and handcrafted by me from start to finish. No two pieces will be completely identical due to the handmade nature of my jewellery.
The layout may appear slightly different to my example photographs depending on your specific requirements.

HOW DO I LOOK AFTER MY SILVER?

Silver is a soft metal and does scratch and dent easily, it is more likely to scratch if metal sits on metal or it gets knocked.

Please handle your silver jewellery with care and remove when showering, swimming, gardening & doing manual work.

Avoid spraying perfume or body creams near your silver jewellery.
I recommend putting your jewellery on after using perfume & make up to avoid tarnishing the item.

Care for your silver jewellery by polishing gently with the soft cloth provided when necessary.

Sterling silver does tarnish & it is recommended to keep the jewellery in an air tight plastic bag when not wearing to slow down the tarnish.
Rubbing the silver jewellery gently with a soft cloth will remove tarnish and bring back the shine.

ARE YOUR ITEMS HALLMARKED?

All silver jewellery weighing over 7.78 grams has to be hallmarked as a legal requirement in the UK.

At present all my jewellery weighs below the 7.78 grams threshold so will not be hallmarked.

If you would like more detail regarding jewellery hallmarking within the UK please take a look at the London assay office dealers notice in the link below.

DEALER NOTICE Click on this link to open dealer notice info

PHOTOS FOR PAW PRINT JEWELLERY

If ordering paw print jewellery I will require a photograph to work from.
The photo needs to be clear and show the whole paw pad area.

To send me your photo please email me at Becky@flutterbuyzstudio.com